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Shipping & Handling FedEx Ground Shipping is free to www.shoegalleryonline.com customers in the continental United States on orders above $59.99. We also offer expedited shipping options for faster delivery but ask that you call for specific expedited options. For exchanged items, there is a $8.00 fee to cover the shipping cost. Sorry, no international shipping nor are we able to ship to PO Boxes. Returns & Exchanges Please try your shoes on a carpeted surface and save the box and packaging. If you are not satisfied with your purchase, you can exchange or return your unworn and re-salable items for a full refund within 30 days of the receipt date. It is imperative that the shoes are returned in the same condition as you received them. A refund will be issued within two business days of receiving the return. There is no need for a return authorization number or other form. Rather, simply send us back your unworn items to the address below using your choice of shipping method (FedEx, UPS, or USPO, etc.). Be sure to include your original receipt or packing slip and an explanation to either exchange the items or request a refund. Please do not use the shoe box as the shipping box. Note that there is a $8.00 fee to ship a replacement or exchanged product. Customer Service Shoe Gallery c/o Returns 606 Holcomb Bridge Road Suite 130 Roswell, GA 30076 (888) 305-7463 Customer Service Office Hours: Monday through Friday, 9:00AM - 5:00PM EST sales@shoegalleryonline.com Sales Tax No sales tax except on orders shipped to Georgia, Mississippi, or Oklahoma. |
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