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Shipping & Handling FedEx Ground Shipping is free for shoegalleryonline.com customers in the continental United States on orders above $59.99. We also offer expedited shipping options for faster delivery but ask that you call for specific expedited options. For exchanged items, there is a $8.00 fee to cover the shipping cost. International Shipping Now Available! We have partnered with Bongo International to service our customers Worldwide! Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders. International customers can save up to 82% off typical international shipping rates by following these four easy steps:
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Returns & Exchanges Please try your shoes on a carpeted surface and save the box and packaging. If you are not satisfied with your purchase, you can exchange or return your unworn and re-salable items for a full refund within 30 days of the receipt date. It is imperative that the shoes are returned in the same condition as you received them. A refund will be issued within a few business days of receiving the return. There is no need for a return authorization number or other form. Rather, simply send us back your unworn items to the address below using your choice of shipping method (FedEx, UPS, or USPO, etc.). Be sure to include your original receipt or packing slip and an explanation to either exchange the items or request a refund. Please do not use the shoe box as the shipping box. Note: We do not pay for return shipping. Customer Service Shoe Gallery c/o Returns 606 Holcomb Bridge Road Suite 130 Roswell, GA 30076 (888) 305-7463 Customer Service Office Hours: Monday through Friday, 9:00AM - 5:00PM EST sales@shoegalleryonline.com Sales Tax No sales tax except on orders shipped to Georgia, Mississippi, or Oklahoma. |
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