Shipping and Returns

Shipping

FedEx Ground Shipping is free* for www.shoegalleryonline.com customers in the continental United States on orders of $59.99 and above.  There is flat a $5.00 fee for orders below $59.99.

Returns & Exchanges

Please try your shoes on a carpeted surface and save the box and packaging. If you are not satisfied with your purchase, you can exchange or return your unworn and re-salable items for a full refund within 30 days of the receipt date. It is imperative that the shoes are returned in the same condition as you received them. A refund will be issued within a few business days of receiving the return.

There is no need for a return authorization number or other form. Rather, simply send us back your unworn items to the address below using your choice of shipping method (FedEx, UPS, or USPO, etc.). Be sure to include your original receipt, packing slip or just your order number and an explanation to either exchange the items or request a refund. Please do not use the shoe box as the shipping box!

Note:

We do not pay for return shipping, however, we are happy to ship out a replacement for free.

Please mail the item(s) back to to the address below and include your order number:

Shoe Gallery
c/o Returns
606 Holcomb Bridge Road
Suite 130
Roswell, GA 30076

We find that the https://www.usps.com is easy and relatively affordable (especially USPS ground), although FedEx and UPS are fine, too.  

Customer Service
Office Hours: Monday through Friday, 9:00AM - 5:00PM EST.  For the fastest response, please email: sales@shoegalleryonline.com


Sales Tax

No sales tax except on orders shipped to Georgia, Mississippi, or Oklahoma.