Shipping & Return Policy
FedEx Ground Shipping is free for shoegalleryonline.com customers in the continental United States on orders of $59.99 and above. There is flat a $5.00 fee for orders below $59.99.
We also offer expedited shipping options for faster delivery but ask that you call for specific expedited options. For exchanged items, shipping will be free again for order over $59.99.
Returns & Exchanges
Please try your shoes on a carpeted surface and save the box and packaging. If you are not satisfied with your purchase, you can exchange or return your unworn and re-salable items for a full refund within 30 days of the receipt date. It is imperative that the shoes are returned in the same condition as you received them. A refund will be issued within a few business days of receiving the return.
There is no need for a return authorization number or other form. Rather, simply send us back your unworn items to the address below using your choice of shipping method (FedEx, UPS, or USPO, etc.). Be sure to include your original receipt or packing slip and an explanation to either exchange the items or request a refund. Please do not use the shoe box as the shipping box.
Note: We do not pay for return shipping.
606 Holcomb Bridge Road
Roswell, GA 30076
Customer Service Office Hours: M-F, 9:00AM - 5:00PM EST - 770-642-0051
No sales tax except on orders shipped to Georgia, Mississippi, or Oklahoma.